CAN YOU DO CUSTOM STENCIL OR SHOE ORDERS?
Unfortunately we can not do any custom orders at the moment due to high order volume. We are working on offering that option in the future.
WHERE ARE YOU LOCATED?
We are currently located in San Francisco, California
I WANT TO PAY WITH A CREDIT OR DEBIT CARD BUT AM ONLY DIRECTED TO PAYPAL. HOW DO I PAY VIA CARD AND NOT A PAYPAL ACCOUNT?
All of our payment are processed securely through Paypal. This is the safest and easiest way to process payments for us as well as you. If you would like to pay with a credit or debit card there is a button below the Paypal login that states "Pay with debit or credit card". Please select that option and fill in your card info in order to place your order. All major credit or debit cards are accepted.
I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION. WHAT DO I DO?
One of the most common reasons why you may have not received a confirmation email is that you entered your email address incorrectly with us. Please contact us and let us know so we can change the incorrect email address for you and send out another confirmation message.
HOW LONG BEFORE MY PACKAGE SHIPS?
Anything beside custom shoes can ship out in as little as one 1-2 days however please allow up to 4 days for us to ship in case of any delay. Custom shoes ship out anywhere from 1-3 weeks as they are made to order.
HOW DO I TRACK MY PACKAGE?
Every order will receive a tracking number via email once the item ships out. You can also sign up for SMS notifications in the confirmation email which will send shipping updates directly to your phone through text. If you did not receive a shipping confirmation, please contact us so we can resend the info. Please wait a few days for the tracking number to be updated to this email.
I'M AN INTERNATIONAL CUSTOMER AND MY TRACKING NUMBER HAS NOT UPDATED IN WEEKS. IT SEEMS TO BE FROZEN AFTER LEAVING THE UNITED STATES. WHERE IS MY PACKAGE? (First class mail issue only)
All first class mail will be a bit more staggered once it leaves the country of origin. It will depend on your country and how well they scan the package at each checkpoint. Please use the tracking number we email and input it into your local postal tracking system (Whichever mail service delivers to you regularly) for more info on where the package is. Sometimes when the package leaves the U.S. They will pass on the tracking info to your local service and will no longer update the tracking on our U.S. site. If you choose priority or express mail at checkout your package will be fully tracked to your door guaranteed.
I'M AN INTERNATIONAL CUSTOMER AND MY PACKAGE NEVER SHOWED UP. THE TRACKING SAYS IT'S IN TRANSIT AND I CAN'T TRACK IT ON MY LOCAL POSTAL SITE. WHERE IS MY ITEM? (First class mail issue only)
First class international orders can take up to 30 days depending on how quickly customs processes packages. We have done everything we can on our part to get the items out but once the order ships it is completely out of our control. You can also reach out to your local customs office and ask for details on the status of your package using your tracking number. We have had instances where peoples packages were held at their local customs office and all they needed to do was pick them up or pay the duty tax fee.
I'M AN INTERNATIONAL CUSTOMER AND HAVE TO PAY A CUSTOMS DUTY FEE IN ORDER TO RECEIVE MY PACKAGE. WHY IS THIS?
Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country. The Customs Duty Rate is a percentage. This percentage is determined by the total purchased value of the article(s) paid at a foreign country and not based on factors such as quality, size, or weight. The Harmonized Tariff System (HTS) provides duty rates for virtually every existing item. We are not at all responsible for this fee and can not control how much you will need to pay when the item enters your country.
MY TRACKING STATES THAT THEY ATTEMPTED TO DELIVER BUT I ENTERED THE ADDRESS INCORRECTLY. HOW DO I GET THE ITEMS NOW?
If you entered your address incorrectly with us and they attempted to deliver but were unsuccessful, they will try to return the package to us. You can call the united states postal service and attempt to schedule a re delivery but only if it is before the item gets sent back our way. If you are an international customer you can most likely retrieve it from your local post or customs office before it gets sent back to the U.S. You will need to call very quickly though as they only hold it for a certain period of time. If the the item gets sent back to us you are responsible for paying the new shipping fee in order to get it sent back to you.
MY TRACKING NUMBER SAYS DELIVERED BUT I DIDN'T RECEIVE ANYTHING. WHAT DO I DO?
If your tracking number states that the package was delivered but you did not receive anything you will have to contact the united states postal service and handle the issue with them. From our experience we have noticed that most of the time when this happens the package needs about 2-4 more days to show up and may have just been a delay or error with the postal service. We also suggest asking any neighbors or family members if they received the package on accident. Please check any mailboxes, leasing offices, or anywhere they may have dropped your items off instead of your door. We are not responsible for any stolen or lost goods once the tracking states that the item is delivered. If you believe the items may have been stolen please file a claim with USPS to further the matter. The number to contact them is 1(800) 222-1811 (Domestic & International)
I RECEIVED THE WRONG ITEM OR RECEIVED DAMAGED GOODS. HOW DO I HANDLE THIS?
If you received the wrong item or damaged goods please contact us with your order number and description of what is wrong. You will also need to provide clear pictures so we can confirm.
DO YOU ACCEPT RETURNS OR EXCHANGES?
NO REFUNDS, RETURNS OR EXCHANGES AT THIS TIME